Every time an instrument begins its journey across borders, it passes through the unique customs rules of each country. When you purchase from TuCuatro, the price you see already includes the cost of international shipping and all courier handling, but customs charges are determined by your local authorities.
If you are in the United States, it is important to know that imported musical instruments are currently, as of 2026, subject to an estimated 34% U.S. tariff, applied to the declared value of the physical instrument. This percentage is set by U.S. customs regulations, not by TuCuatro, and can change depending on federal trade policies.
In other countries, duty fees vary widely. Some of our customers pay as little as 6 to 15 percent, while others in regions like Chile or Argentina may be charged significantly more. Your local customs office makes the final calculation based on your country’s import laws.
Once your package arrives, the customs officers inform the courier, and you will usually receive a call or email from FedEx or DHL with the exact amount due before final delivery. You can complete the payment online or by phone using a credit card or the carrier’s web portal.
There are no surprise charges from us. Beyond the cost of your instrument, everything else is transparent. We even include our basic learning courses at no extra cost, and our teachers accompany you step by step as you begin your musical journey.
And if you ever feel overwhelmed by the duty process, we’re here for you. TuCuatro can assist with the release of your package, and in some cases, we may even help by paying the duty fees upfront so your instrument is not delayed. Just write to us at [email protected] and we will gladly guide you.
Every shipment leaves with a clear packing slip that lists only the value of the physical instrument, not services or memberships. This helps ensure customs charges apply only to the goods themselves.
We are proud to bring the sound of our folk instruments to every corner of the world, usually in just 7 to 10 days. Behind each delivery is a family of artisans, teachers, and cultural guardians working together so your new instrument arrives safely and ready to inspire.